Return and Refund Policy

At Sun Heights, we prioritize the satisfaction and trust of our customers. We aim to provide high-quality products and services tailored to meet the diverse needs of businesses. To ensure transparency and clarity regarding returns and refunds, we have established the following policy:

Software:

Software products offered by Sun Heights are carefully curated to deliver comprehensive solutions for business automation and management. Due to the nature of software licensing and digital delivery, all software purchases are considered final and non-refundable. We encourage customers to take advantage of trial versions or demo periods, when available, to thoroughly evaluate the software’s features, functionality, and compatibility with their business requirements. Our support team is readily available to address any questions or concerns regarding software capabilities, technical specifications, or installation processes before making a purchase decision. In the rare event of technical issues or software defects, our support team will diligently work to resolve the issue and provide necessary assistance to ensure the software operates as intended.

Physical Goods:

Sun Heights offers a range of physical goods, including POS billing supplies, office essentials, and business management tools. We take great care to ensure the quality and functionality of our products before they are shipped to our customers. However, in line with industry standards and hygiene considerations, all physical goods sales are considered final. As such, we do not accept returns or offer refunds for physical goods unless they are found to be defective or damaged upon arrival. Customers are encouraged to inspect their orders promptly upon receipt and report any discrepancies or issues to our customer support team within the specified timeframe for resolution.

Services:

Our services portfolio encompasses a wide range of offerings, including software implementation, ERP solutions, and business consulting services. Each service engagement is tailored to address the unique needs and objectives of our clients. As such, services rendered by Sun Heights are non-refundable. We invest significant time, resources, and expertise in understanding our clients’ businesses, analyzing their requirements, and delivering customized solutions that drive efficiency, productivity, and growth. Throughout the engagement process, our team maintains open communication channels with clients to ensure alignment, address concerns, and deliver value-added services. We remain committed to providing ongoing support and assistance to our clients even after the completion of service engagements.

Refund Timeline:

Refund is processed after we receive the product back to our warehouse. We credit the refund within 2 days after receipt of product. In case of digital product no refund is applicable.

Contact Us:

If you have any questions, concerns, or require further clarification regarding our return and refund policy, please do not hesitate to reach out to our customer support team at care@sunheights.in. We are dedicated to addressing your inquiries promptly and providing the necessary assistance to ensure your satisfaction with our products and services.

We appreciate your understanding and cooperation with our return and refund policy, which is designed to uphold the integrity of our offerings and deliver a positive experience for our valued customers. Thank you for choosing Sun Heights as your trusted partner for business solutions.